How to Ask a Customer to Remove Negative Feedback on Amazon

Negative feedback on Amazon can impact your credibility, search ranking, and conversion rate. However, asking customers to remove it must be done carefully and ethically to avoid policy violations. In this guide, we explain how to approach customers the right way—without risking your Amazon account.

• Impacts Buy Box eligibility

• Affects star rating and customer trust

• Can lower overall sales conversion

• You can’t offer incentives

• You can ask politely for reconsideration

• Clear examples of what’s acceptable

• Step-by-step message example

• Best timing to reach out

• Using Amazon’s messaging system only

• When to report abusive feedback

• Feedback vs. review: Know the difference

• When BlueBug can step in to help

• Provide clear product information

• Set accurate delivery expectations

• Offer post-sale support

The Legal and Ethical Aspects of Removing Negative Reviews from Amazon

Remove Fake Reviews Amazon: The Key to Boosting Product Trust and Sales

Let BlueBug help you manage and remove negative reviews the right way—without risking your account.

Contact BlueBug Today